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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20250212T180000Z
DTEND:20250212T190000Z
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SUMMARY:Lunch & Learn - Turning Complaints into Opportunities
DESCRIPTION:Join us for an insightful Lunch & Learn session on Turning Complaints into Opportunities. Presentation by SBDC\n\n \n\n\n\nTurning Complaints into Opportunities\n\nA 2023 BBB poll found that 52% of customers will give a company a second chance if they resolve a problem quickly. It's important to be prepared for a customer complaint or negative reviews so you can respond with a positive attitude and retain their business.\n\n\n\nDuring this lunch and learn\, Regional Director for BBB Springfield Pamela Hernandez will share tips on:\n\n         How to practice service recovery when addressing customer complaints.\n\n         Responding to negative reviews professionally.\n\n         Effectively navigating the BBB customer complaint process and customer reviews to strengthen your business reputation.\n\n\n\nJoin us for this information-packed session and learn how to build your brand's reputation for excellent customer service!
X-ALT-DESC;FMTTYPE=text/html:&nbsp\;Join us for an insightful Lunch &amp\; Learn session on Turning Complaints into Opportunities. Presentation by SBDC<br />\n&nbsp\;<br />\n<br />\n<strong>Turning Complaints into Opportunities</strong><br />\nA 2023 BBB poll found that 52% of customers will give a company a second chance if they resolve a problem quickly. It&rsquo\;s important to be prepared for a customer complaint or negative reviews so you can respond with a positive attitude and retain their business.<br />\n<br />\nDuring this lunch and learn\, Regional Director for BBB&ndash\;Springfield Pamela Hernandez will share tips on:<br />\n&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;How to practice service recovery when addressing customer complaints.<br />\n&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;Responding to negative reviews professionally.<br />\n&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;Effectively navigating the BBB customer complaint process and customer reviews to strengthen your business reputation.<br />\n<br />\nJoin us for this information-packed session and learn how to build your brand&rsquo\;s reputation for excellent customer service!<scribe-shadow id="crxjs-ext" style="position: fixed\; width: 0px\; height: 0px\; top: 0px\; left: 0px\; z-index: 2147483647\; overflow: visible\; visibility: visible\;"></scribe-shadow>
LOCATION:Neosho Area Chamber of Commerce 216 W Spring Street Neosho MO 64850
UID:e.2144.14927
SEQUENCE:3
DTSTAMP:20260424T132938Z
URL:https://www.neoshocc.com/events/details/lunch-learn-turning-complaints-into-opportunities-14927
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